Refund & Cancelation Policy
Generally, all charges for purchases are nonrefundable, and there are no refunds or credits for partially used periods. However, we may give refund in few circumstances and depending on the reason of the refund. The refund request needs to be initiated within 14 days from the date of the purchase. No refund request will be entertained after 14 days. All issue pertaining to refunds will be governed by Indian laws and Indian courts will have jurisdiction to adjudicate any dispute.
To request a refund:
If you made a purchase using your Apple ID, refunds are handled by Apple, not SP. To request a refund, go to the App Store, click on your Apple ID, select "Purchase history", find the transaction and hit "Report Problem". You can also submit a request at https://getsupport.apple.com.
If you made a purchase using your Google Play Store account or through SP directly: please contact ________ with your order number for the Google Play Store (you can find the order number in the order confirmation email or by logging in to Google Wallet) or Vaga (you can find this on your confirmation email). You may also mail or deliver a signed and dated notice which states that you, the buyer, are canceling this Agreement, or words of similar effect. Please also include the email address or mobile number associated with your account along with your order number.
1. If you use your right of cancellation (except for purchases made through your Apple ID, which Apple controls), we will refund (or ask Google to refund) all payments received from you, without undue delay and in any case within 14 days of the date when we received notice of your decision to cancel the Agreement. We shall make such refund using the same means of payment as used by you in the initial transaction. In any case, no fees will be charged to you as a result of the refund.
2. If you made a purchase through a payment platform not listed above, please request a refund directly from the third-party merchant through which you made your purchase.
3. You cannot cancel an order for delivery of digital content that is not delivered on a physical medium if order processing has begun with your explicit prior consent and acknowledgement that you will thereby lose your right of cancellation.
